four conditions, three ways in
Returns and Exchanges
A size exchange is the default here, and we do not charge you for it. Four things decide whether a piece can come back.
Five days from delivery. Raise it later than that and we cannot accept it.
Unworn, unwashed, tags still on. Packaging intact. We check every piece that comes back.
Nothing bought on discount, nothing marked final sale. Those cannot come back.
What you get back. A size exchange, free. Store credit, less a Rs 99 return delivery charge. Money back to your card only if the piece arrived damaged, defective, or is not what you ordered.
We book the pickup either way. Once the piece reaches us and passes the check, your exchange goes out or your credit lands within 3 to 5 business days. The long version is in our refund policy.
now raise it
start here if something is wrong with it
Damaged, defective, or the wrong piece
Send photographs of the piece and of the packaging within 48 hours of delivery, before you raise anything else. We look, we sort it, we pay for the pickup, and your money goes back to your card.
or send them by email
This opens your mail app with the message already written. Attach the photographs and send.
Email the photographs →nothing wrong with it, you just want another size
Raise it from your order
Open your order and click Request return. Enter the email you used at checkout, we send a 6 digit code, and you are in. There is no password to remember.
Start a return →Going for a size exchange? Write the size you want in the note so we can hold it for you. Returning more than one piece? Tick them all in the same request.
no account, no trouble
Cannot get into your account?
Leave the details here instead and the studio will take it from there.
This form cannot carry photographs. If your piece arrived damaged, use the section above instead.
Jaipur